29
Jan

Digital and technology disruption has significantly led the healthcare quality improvement. High-Tech refers to introducing the technological advancements in the process of healthcare services such as, artificial intelligence (AI), new technological technics and machines to provide more effective, accurate, and efficient. However, equity issue is sometimes raised in those accessibility for vulnerable group. On the one hand, High-Touch is defined as human and personalized skill to understand the patients’ needs. This soft-skill is important for healthcare workers to provide more appropriate and comprehensive treatment and approach.

Currently, there are many examples of high-tech to boost more service accessibility in remote area where well-trained health workforce is limited. Some countries, model of primary care services used nurses (number of doctors is limited) to expand the service system capacities. However, many countries still faced with the primary service accessibility even in urban areas. It is believed that primary care approach is effective tool to improve healthcare equity. Therefore, the side meeting will emphasize and demonstrate how the High-Tech and High-Touch together enhance responsive services in the city where the plenty of advanced services is dominants. Community nurse is the case study to elaborate of the High-Tech & High-Touch approach to achieve UHC and health equity.